Help & FAQ
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Ready-made pieces ship within 1-3 business days. Most scarves, wraps and blankets are knit to order in the color you pick, so please allow 2-3 weeks for Stephanie to make yours before it ships. US delivery then takes about 3-5 business days. Shopping for the holidays? Order by December 1 for Christmas delivery.
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Standard shipping is a flat $6.95 per order, no matter how many pieces you buy. Right now we ship within the United States only.
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Yes. Go to the Contact page and choose “Custom order.” Tell us the item, color and size you have in mind, and Stephanie will reply with a price and timeline. Custom pieces usually take 2-3 weeks to make.
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If your order arrives damaged or isn’t what you ordered, email us within 14 days of delivery and we’ll make it right. Unused, unwashed pieces can be returned within 14 days for a refund of the item price. Custom orders (special colors or sizes) are final sale.
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Scarves, hats and wraps: hand wash in cold water with a mild detergent, then lay flat to dry. Chenille blankets: spot clean, or hand wash cold and lay flat to dry. Don’t wring, bleach, iron or dry clean. Chenille relaxes and stretches with use, so reshape it gently.
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Mostly Lion Brand Wool-Ease Thick & Quick (80% acrylic, 20% wool) for scarves and wraps, and Bernat Blanket chenille (100% polyester) for throws. If you’re sensitive to wool, choose a chenille piece or ask us first.
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Yes. Every blanket, scarf, hat and wrap is knit by hand, one at a time, by Stephanie at home in Warrenton, Virginia. Nothing is mass-produced, so no two pieces are exactly alike.
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Our chenille throws are couch-size, roughly 60 to 65 inches long and 40 to 48 inches wide. The exact size is listed on each blanket’s page. Want a different size? Choose Custom order on the Contact page.
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Order by December 1 for Christmas delivery. Most pieces are knit to order and take 2-3 weeks to make, plus about 3-5 business days to ship within the US. Ready-made pieces ship in 1-3 business days.
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Use the form on the Contact page or email info@knitsandknots.shop. Stephanie usually replies within 1-2 business days.